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Grievance & Appeals Policy for the public programs of the C.G. Jung Institute of Chicago
The C.G. Jung Institute of Chicago (“Institute”) is fully committed to conducting all activities in strict conformance with the American Psychological Association's Ethical Principles of Psychologists. This policy applies to the all programs offered by the Institute, both clinical and public, other than the Institute’s Analyst Training Program, for which there is a separate grievance and appeals policy.
The Institute will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content, and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Institute’s General Program Committee Chair, in consultation with the Professional Standards Committee Chair, the Director of Continuing Education and the members of the Executive Committee. While the Institute goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there maybe occasional issues which come to the attention of an Institute member or a person contracted to work for the Institute. This procedural description serves as a guideline for handling such grievances.
To file a grievance, contact the Program Committee Chair. When a participant,either orally or in written format, files a grievance or expects action on the complaint, the following actions will be taken:
1. If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his or her comments in writing. The Program Committee Chair will relay these comments to the speaker, assuring the confidentiality of the grieved individual.
2. If the grievance concerns a workshop offering, it’s content, level of presentation, or the facilities in which the workshop was offered, the Program Committee Chair will mediate and will be the final arbitrator. If the participant requests action,the Program Committee Chair will:
(a) attempt to move the participant to another workshop;
(b) provide a credit for a subsequent year's workshop; or
(c) provide a partial or full refund of the workshop fee.
Actions 2b and 2c will require a written note, documenting the grievance, for record keeping purposes. The note need not be signed by the grieved individual.
3. If the grievance concerns a program in which continuing education credits are provided, in a specific regard, the Director of Continuing Education will participate in the attempted arbitration.
C.G. Jung Institute of Chicago
53 W. Jackson, Suite 438
Chicago IL 60604
Program Committee Chair
Mary Dougherty, MFA, ATR, NCPsyA
Director of Continuing Education
George Didier, PsyD, DMin