Checkout Errors & Troubleshooting

Add to cart Error: " says Error Undefined"

This happens when you are on a URL beginning with http instead of https. Change the prefix on the page address to https to solve this issue.

Checkout Error: "Validation failed: ShipToState incorrect or missing"

Your address may have a typo in the ZIP field. Please check your address in the account page to make sure it is correct.

  - Go to My Account > Address Book Entries to edit your address.
    - Make sure that the ZIP/Postal Code field only has five (5) numbers and no spaces. Do not use the ZIP+4 code.

If you still have issues email