Policies & Procedures
If you would like a refund for a download that you believe is broken or of sub-standard quality, please email firstname.lastname@example.org.
Refunds may be given for reasonable complaints regarding quality or difficulty with downloading your purchase. For refund requests not related to quality or ease of use, refunds are not guaranteed, but a 50% refund may be given. Refunds can take up to 30 days to reflect on your billing statement.
Refunds for classes are given if you cancel at least 48 hours ahead of the class date. After that, a store credit (good for one year) or 50% refund will be given. There is no refund for non-attendance. Email email@example.com to cancel.
Most programs are held at the Institute facilities at 53 W. Jackson, Ste 438, Chicago, IL. The historic Monadnock building continues to be renovated and meets the city, state and federal guidelines for accessibility to persons with disabilities. When programs are held in another location, it will always be fully accessible to persons with disabilities.
If you have special visual or hearing needs, please let us know prior to the program so that we can assist you.
Diversity, Equity, & Inclusion
The C. G. Jung Institute of Chicago acknowledges this country’s history of systemic racism and inequality and is committed to understanding and remediating these injustices through study and open discussion at all levels of our organization. We are dedicated to applying the Jungian concepts of the collective shadow and the cultural complex to better understand how the toxic legacies of slavery, bigotry, and oppression of structural racism permeate our society, our institutions, and our collective and personal psyches. As practitioners of Jungian theory we strive to name and apply concepts of collective and personal shadow, cultural complex, manifested through the dynamics of projection, leading to “othering” and the denial of our shared humanity. We endeavor to foster an atmosphere that respects, encourages, values and sincerely engages with diversity and difference in all its expressions and forms. Our member analysts, public members and administrative staff actively support policies of inclusiveness and equity by raising these issues, concerns, and dynamics in classes and meetings. As a community we also recognize and are mindful of Jung’s writings which contain harmful stereotypic descriptions of groups of people that are racially and culturally biased and prejudiced. We pledge to initiate, welcome, and maintain ongoing conversations and discussions within our analyst community, with our trainees, and with our broader community of interested participants in all our programming regarding these depictions in Jung’s collective works.
Non-Discrimination & Harassment
The C. G. Jung Institute of Chicago is committed to maintaining a working and educational environment free from sexual harassment, sexual violence, and discrimination based on race, color, sex, age, religion, disability, national origin, sexual orientation, or any other basis prohibited by law. Sexual harassment is any
unwelcome conduct of a sexual nature, which includes, but is not limited to, unwelcome sexual advances; the use or threatened use of sexual favors as a basis for academic or employment decisions; conduct that creates a hostile, intimidating, or offensive academic or working environment; conduct that has the effect
of unreasonably interfering with an individual’s work performance; and other verbal, nonverbal, or physical conduct of a sexual nature that is sufficiently severe, persistent, or pervasive to limit a person’s ability to participate in or benefit from an educational program or activity. Sexual violence, including sexual assault, is a prohibited form of sexual harassment. The C. G. Jung Institute of Chicago prohibits retaliation against
an employee or student alleged to have experienced discrimination or harassment, or another employee or student who, in good faith, makes a report or harassment or discrimination, serves as a witness, or otherwise participates in an investigation. Examples of retaliation may include threats, rumor spreading, ostracism, assault, destruction of property, unjustified punishments, or unwarranted grade reductions.
Unlawful retaliation does not include petty slights or annoyances. A person who intentionally makes a false claim, offers false statements, or refuses to cooperate with a Jung Institute investigation regarding discrimination or harassment shall be subject to appropriate disciplinary action.
The C. G. Jung Institute has designated the Professional Standards Committee to address complaints of harassment, sexual violence, or discrimination. If you become aware of conduct that might violate these policies you are urged to promptly report the conduct to the Chair, Professional Standards Committee, or to the Board President.
Guidelines for Ethical Conduct & Standards for Professional Practice
The C. G. Jung Institute of Chicago has established the Professional Standards Committee (PSC) which endeavors to resolve complaints of ethical violations alleged to have been committed by members of the Institute to provide consultation to members concerning ethical principles/to protect-the public with whom members have a professional relationship, and to aid the Institute and its members in achieving the objectives as reflected in its Bylaws.
All members of the Institute are expected to be in compliance with the contents of the code of ethics of other professional groups to which they belong, with the code of ethics for psychoanalysis formulated by the National Association for the Advancement of Psychoanalysis, and with the laws of the State(s) in which they practice. Accordingly, all members of the Institute shall agree that final disciplinary decisions of the Professional Standards Committee shall be referred to an appropriate State and/or regulatory body.
Rules & Procedures for the Professional Standards Committee
These Rules and Procedures have been established to protect the rights of both complainants and respondents, to provide fair consideration and due process for all parties, and to maintain the standards of the Institute. The PSC shall endeavor to take actions toward members found in violation of the guidelines for Ethical Conduct of the Institute that are just, educative, and constructive rather than punitive in character. At the same time, the primary concern of the PSC shall be to protect the public against harmful conduct by members.
Submit an Ethics Complaint
Click the button below to submit a confidential complaint. Your email will go directly to the chair of the Professional Standards Committee.
Grievance & Appeals Policy for the Public Programs of the C G Jung Institute of Chicago
The C. G. Jung Institute of Chicago (“Institute”) is fully committed to conducting all activities in strict conformance with the American Psychological Association’s Ethical Principles of Psychologists. This policy applies to the all programs offered by the Institute, both clinical and public, other than the Institute’s Analyst Training Program, for which there is a separate grievance and appeals policy.
The Institute will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content, and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Institute’s Program Committee Chair, in consultation with the Professional Standards Committee Chair, the President, and the members of the Executive Committee. While the Institute goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there maybe occasional issues which come to the attention of an Institute member or a person contracted to work for the Institute. This procedural description serves as a guideline for handling such grievances.
To file a grievance, contact the Program Committee Chair. When a participant, either orally or in written format, files a grievance or expects action on the complaint, the following actions will be taken:
- If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his or her comments in writing. The Program Committee Chair will relay these comments to the speaker, assuring the confidentiality of the grieved individual.
- If the grievance concerns a workshop offering, it’s content, level of presentation, or the facilities in which the workshop was offered, the Program Committee Chair will mediate and will be the final arbitrator. If the participant requests action, the Program Committee Chair will:
- attempt to move the participant to another workshop;
- provide a credit for a subsequent year’s workshop; or
- provide a partial or full refund of the workshop fee.
Actions 2b and 2c will require a written note, documenting the grievance, for record keeping purposes. The note need not be signed by the grieved individual.
- If the grievance concerns a program in which continuing education credits are provided, in a specific regard, the President will participate in the attempted arbitration.
Terms & Conditions
As used herein, “we”, “us” and “our” means C.G. Jung Institute of Chicago. You will be deemed to have assented to the terms and conditions set forth herein (the “Terms”) upon your placement of an order. These Terms constitute the entire agreement between us, and supersede all prior agreements and understandings between us, whether oral or written, relating to the subject matter hereof.
Description of Store
All programs set forth in our catalogue are live recordings of lectures, workshops, seminars and courses. Program descriptions are written by the program’s presenter and reflect the content of the presentation as originally presented. The quality of the recordings may vary from program to program. Every effort has been made to preserve all content, participant questions, and conversations as originally presented. However, technical difficulties are unavoidable and may have rendered some information unintelligible. Also, personal information such as participant introductions and personal case information may have been edited from recordings.
Use of Store
Except as otherwise agreed by us in writing, you may use the products purchased hereunder for your personal use only, and such products are not to be used in any manner for any commercial purposes.
Unless expressly stated otherwise, all prices stated in our catalog or on our website are exclusive of all sales, use, excise and similar taxes, as well as all charges for packing and shipping (if applicable). You shall be required to pay all such taxes and charges (as applicable), and such taxes and charges shall be stated in the total amount that you will be required to pay. If we are required to pay any such tax or charge, you shall reimburse us therefor or provide to us at the time you submit the order an exemption certificate or other document acceptable to the authority imposing such tax or charge.
Returns and Refunds
ALL SALES ARE FINAL. Download purchases will be refunded only if the media is has been proven to our satisfaction to be defective (either inaudible, is missing or contains corrupt files); provided, however, that there shall be no credit or exchange if we determine, in our sole discretion, that you altered or misused the products. If you fail to notify us of any such defect within seven (7) days after your purchase, the product shall be deemed to have been accepted by you.
Cancellation policy: receive a full refund if canceled 72 hours before the program. After that period, receive a credit toward another program or purchase or a 50% refund. No refund shall be provided for non-attendance.
Disclaimer of Warranties
All programs are produced and sold “AS IS”, without warranty and with all faults. We make no warranties concerning the products sold hereunder. WE HEREBY DISCLAIM AND EXCLUDE ALL WARRANTIES CONCERNING THE PRODUCTS SOLD HEREUNDER (INCLUDING RELATING TO THE CONTENT THEREOF), EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
Limitation of Liability and Exclusion of Damages
IN NO EVENT SHALL WE OR ANY OF OUR DIRECTORS, OFFICERS, MEMBERS, AGENTS OR PROGRAM PRESENTERS BE LIABLE UNDER ANY THEORY OF TORT, CONTRACT, STRICT LIABILITY OR OTHER LEGAL THEORY, FOR ANY EXEMPLARY, PUNITIVE, SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, EACH OF WHICH IS HEREBY EXPRESSLY EXCLUDED, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR MAXIMUM LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS AND THE SALE OF PRODUCTS TO YOU EXCEED THE PRICE PAID BY YOU TO US FOR THE PRODUCTS AT ISSUE.
No failure or delay on our part in exercising any right, power or remedy hereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any such right, power or remedy preclude any other or further exercise thereof, or the exercise of any other right, power or remedy. Any waiver granted hereunder must be set forth in a writing signed by us and shall be valid only in the specific instance in which it was given. If any provision of these Terms, or the application of any such provision to any entity or circumstance, shall be declared to be invalid, unenforceable or void, such decision shall not have the effect of invalidating or voiding the remainder of these Terms, which shall remain in full force and effect.
Governing Law; Exclusive Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of laws principles. The United Nations Convention on the International Sale of Goods shall not apply to these Terms. ANY DISPUTE, CLAIM OR CONTROVERSY BETWEEN YOU AND US RELATED TO THESE TERMS AND THE PRODUCTS SOLD HEREUNDER THAT CANNOT BE RESOLVED THROUGH GOOD FAITH NEGOTIATIONS SHALL BE VENUED IN ANY STATE OR FEDERAL COURT LOCATED IN CHICAGO, ILLINOIS, AND THE PARTIES HEREBY CONSENT TO THE EXCLUSIVE JURISDICTION OF ANY SUCH COURTS.
Last updated: May 29, 2018
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